There are users reporting mouse scroll wheel jumps up and down on their computers, including latops and desktops. While there is no clue on the certain version of Windows that can get infected, we have got some useful tips for you.
#1. Try the Normal Fixes First
Each time when you are dealing with the Windows issues, try the easy fixes first before things get more complicated.
- Reconnect the mouse.
- Replace the battery in the mouse or recharge the mouse.
- Connect the mouse with another USB port on the computer.
- Try scrolling in another program.
- Reboot your computer.
If all of the thoughts in the above list help nothing, you can then move on to try the followings.
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#2. Turn off Certain Mouse Scrolling Features
*The following applies to Microsoft mouse users only.
Microsoft offers mouse in a range of style and features. If you are a Microsoft mouse user, disabling the acceleration of mouse scrolling and flipping the scrolling direction might be a nice hit.
Here is what you need to do:
- Press the Windows Search bar and type Control Panel.
- Select the exact application from the best match result.
- From the All Control Panel Items, change the view option to Large icons and click on Mouse.
- Now click on Change Mouse Wheel Settings -> Change Microsoft Mouse Settings in order to open the Microsoft Mouse and Keyboard Center. If you are unable to switch to Microsoft Mouse and Keyboard Center, go to the Microsoft official site to get it installed on your computer.
- Under the Basic Settings tab, make sure you UNCHECK both the Accelerated Vertical Scrolling and the Reverse Scroll Direction options in order to try to resolve the problem.
- Check if mouse scroll wheel jumps still.
*For other users:
If you are using mouse from other manufactures, you can also change settings to remove the mouse scroll wheel jumps issue. If the wheel speed is set up too high, the mouse scroll wheel may jump.
To do that, follow the steps below:
- Type control panel in the search bar and run it from the best match.
- Set Control Panel View by Large icons, then click Mouse.
- From the Mouse Properties window, switch to Wheel. Lower your wheel scrolls if it is too quick.
- Finally, check whether your mouse scroll wheel jumps up and down Windows 10 or not.
#3. Reinstall Your Driver
A lot of users also reported that reinstalling the latest mouse driver simply helped them get out of the trouble. Make sure you give it a try before you move on to the next tip.
- Press the Windows logo key and X to launch the power user menu, from which you just select Device Manager. Running devmgmt.msc is anther quick access.
- Expand the Mouse and other pointing devices.
- Right click on your mouse and choose the Uninstall Device. Then confirm you want to do this.
- If you are a Microsoft mouse user, look for your mouse device driver from the official. If your mouse is made by other manufacture, get the most appropriate one through reliable driver software, or you can google your mouse name and manufacture to get the right one.
- Run the file you just downloaded and follow the on-screen instructions to complete the installation.
- Now check if mouse scroll wheel jumps on your Windows 10.
#4. Turn off Touchpad on Laptop
If you are a laptop user, there is a slight possibility that the mouse scroll wheel jumps up and down Windows 10 issue occurs because your touchpad is too sensitive. That is the case, turnning off the touchpad and use an external mouse can help you resolve the problem.
- Press the Windows logo key and I to load Windows Settings.
- Click Devices.
- Navigate to the Touchpad tab and check for the Scroll and zoom section. Uncheck the option Drag two fingers to scroll.
- Check to see if mouse scroll wheel jumps while scrolling downwards again.
#5. Unhide Pointer While Typing
If all the above methods failed to help, you should check whether your mouse is physically damaged and even try to fix the wheel by yourself. The process may differ from one mouse to another, but there are good online guides. The general operation is as follows:
- Go to the Control Panel and then Mouse.
- When you see the Mouse Properties window, switch to the Pointer Options tab. Under the Visibility section, uncheck the Hide pointer while typing option.
- Check to see if your mouse scroll wheel jumps now.
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